Privacy Policy

When you book a chauffeur service with Red Carpet Limousine, we collect only the information needed to deliver a smooth, safe and personalised experience:

• Contact details: name, phone number, email address, WhatsApp number.
• Booking details: pickup/drop-off locations, dates, times, flight numbers, passenger count, vehicle preference.
• Payment information: processed securely via our payment partners — we do not store full card details on our servers.
• Communication records: messages exchanged via WhatsApp, email, phone or our contact form.
• Website usage data: basic anonymous analytics (page visits, device type) to improve our service.

• To confirm and fulfil your chauffeur bookings.
• To communicate with you about your reservation, including changes, confirmations and follow-ups.
• To process payments and issue VAT-compliant invoices.
• To respond to enquiries and provide customer support.
• To improve our services, fleet and website experience.
• To comply with legal, tax and regulatory obligations in the UAE.

Information Sharing

We do not sell, rent or trade your personal information to any third party. We only share data when strictly necessary:

• With our chauffeurs — only the details required to perform your trip (name, pickup location, contact number).
• With trusted payment processors to handle transactions securely.
• With government or law-enforcement authorities when required by UAE law.
• With hotel or corporate partners, only when your booking was made through them.

Data Security

We implement appropriate technical and organisational safeguards — including SSL encryption, restricted access, and secure storage — to protect your personal data against unauthorised access, alteration or disclosure.

Data Retention

We retain booking and contact information only as long as necessary to provide our services and to meet legal, tax and accounting requirements under UAE law (typically 5 years for financial records). After this period, personal data is securely deleted or anonymised.

Cookies & Analytics

Our website uses minimal cookies to ensure proper functionality and to gather anonymous usage statistics. You can disable cookies through your browser settings at any time without affecting your ability to book a ride.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant UAE data protection authority.

To exercise any of these rights, please contact us at info@redcarpetlimo.ae.

Marketing Communications

We will only send you promotional messages with your explicit consent. Every marketing message includes an option to unsubscribe instantly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please reach out:

• Email: info@redcarpetlimo.ae
• Phone: +971 52 464 7717
• Address: 212 Diamond Business Center, Block B, Arjan, Al Barsha South Third, Dubai, UAE